Jolliman Quality Menswear Reviews

Yet another company that advertises a product that they do not have in stock and cannot supply.
Waited over two weeks for delivery that never came.
When questioned they said they didn't have the product, and would refund me within 48 hours.
After 48 hours I pushed them hard for the refund, and after another 3 days the refund has come through.
Total and utter waste of time.

Ordered electric blanket over 3 weeks ago and I am still waiting.First of all they said that they did not have any due to over ordering.Then on the 17th January they stated that it had been despatched to royal mail.Ive been tracking it on the royal mail app who appear not to have any further information on this.Ive tried emailing and calling the company with no help from them on numerous occasions.They just ignore them and never get back to me.Avoid this company like the plague

Terrible, have ripped off elderly father by selling ripped jeans. They are legally bound to provide a refund and have stopped all communication in the hope he will give up - and I will not

Such a shame what's happened to this company. I've had perfectly good experiences with them in the past, but not any more... Now it's just a lot of lies, fobbing off and failure to deliver.
On 13th November I ordered one of the most expensive items from the Jolliman catalogue, a Daewoo electric oven. Next day I received an email confirmation that it had been despatched. Sounds good? Well... it's now 23rd January, and of course the item has never arrived. The so-called 'Customer Care' team fobbed me off by saying they would 'chase it up' or 'look into it'. Eventually I asked for a refund and was told on 22nd December that "a return had been processed" (this is a 'return' for an item which was never received, and which I now suspect never actually existed!). A month later - and have I received my refund? Take a guess!
Jolliman have had my money for over two months now, and they have done nothing, neither delivered the item I ordered nor refunded my money. There has been no apology, or even an explanation. Communication is almost non-existent. And 'Customer Care' definitely don't care!
I would definitely recommend avoiding this business.

Bit disappointing that it took a week after my order ( and a chasing email from me) to hear that my order was out of stock and had been cancelled. I suppose I am used to better stock and ordering systems these days.

Ordered trousers. Received a totally different pair that were different make different colour so sent them back. Only received refund for cost of trousers not the return costs or original postal cost for something I didn't want . Just because they hadn't got what I wanted they in Thier own decision sent something totally different instead of asking first. Trying to contact them is like talking to someone in Mars

Failed to deliver goods. No effort to find missing item and simply issued refund.
Terrible customer service from an infifferent company

The DEK JD63 Triple Fastening Treck Shoes leak like a sieve when it’s wet. These walking shoes should only be worn when it’s dry and as such difficult to understand how promoted as walking shoes. Purchased during long dry spell in August and only discovered limitation of these shoes when weather changed.
Customer Services bury their heads in the sand and not responsive.
Trust Pilot generated a response from Jolliman.
Just shows they did receive my original correspondence but chose until they got a poor review to respond. The shoes are not “very worn” the photos sent to then were taken to show how the shoes leaked i.e. wet so they don’t look their best. As soon as you put on a pair of shoes they become worn. The shoes are fine and comfortable when it’s dry, but if it’s wet you will end up with water penetration and wet socks.

Ordered an item on the 14th December, still hasn’t arrived on the 29th and now when I ring all departments are closed except (there’s a surprise) for new orders. Atrocious service.

Terrible experience, first they send out a totally different jacket to the one ordered, now I’m chasing for a refund, which by the way they don’t issue a full refund, whether it’s their fault or not !!
Avoid them like covid !!

Saw ad in Daily Mail and went to your web site. Easy to navigate (for an oldie), clear, comprehensive description, good colour selection and sizes. Plus, of course, competitive pricing. Next step to actually see/feel items and test fit. But a very good start.

Following the return of an item substituted for my original order, I received a refund confirmation, to be paid within 14 days. 20 days later, following several emails and a phone call, the refund payment has still not been made. I will not be buying from Jolliman again.

Although we were very disappointed that our stuff we ordered did not turn up in the time frame that we wanted... Jodie was amazing.. she is an asset to the company.. and was very helpful in sorting out a refund.. she went the extra mile to make sure we are happy. and it was most appreciated

Easy to navigate website, products displayed well.
The only relatively minor criticisms are that delivery is usually very slow, and you have to pay for any returns, so make sure you order the correct sized product you want and patience is a virtue with the delivery.

I am scheduled to travel abroad over the weekend so paid for express delivery because I was led to believe that option was able to be informed a day later that my order has been converted to standard. This is poor and I feel deceived because if I was informed earlier I would not have made the order.